Integrated Services


Integrated Services Department includes the Village Manager, Assistant Village Manager, the Village Manager’s Office administrative staff, Community Relations, and the Information Technology & Geographical Information Divisions.   The Assistant Village Manager oversees the functions of Community Relations, Village Manager's Office and IT. The focus of Integrated Services is to optimize interdepartmental processes and to assess the effectiveness of Village processes by using strategic and organization-wide thinking.

Various services of the I.S.D. include leveraging technology to optimize Village operations, improve customer service and enhance citizen engagement; delivering Village information to the public using in the website, newspapers, social media, and other technologies as they grow in popularity; instilling a Village-wide spirit of continuous improvement and providing a positive customer service experience while delivering efficient and effective services.

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Village Manager

Randy Recklaus is the Arlington Heights Village Manager and he was appointed to the position by the Village Board. As part of the council-manager form of government the Village operates under, the Manager's role is to oversee and coordinate the day-to-day operations of the Village.

The Village Manager is a bridge between the Village Board and the operational departments, ensuring that the Board has the information and context it needs to make decisions and set priorities. The Manager's other key role is giving direction to departments and coordinating resources needed to carry out the Board's decisions.

Village Manager's Office

Administrative Support & Special Projects
Coordination of interdepartmental initiatives, processing requests and feedback received from residents and businesses, and preparation of weekly informational Board packets.

Liquor Licenses
Administration of liquor licenses, monitoring liquor law changes and trends, and suggesting municipal code changes.

Downtown Public Parking Program
Evaluating special requests about parking, signage, policies and establishing rules and regulations.

Meeting Room Scheduling
Coordination of the users of public meeting space in the Village Hall including conference room set-up and assistance with audio/visual equipment.

Customer Service Enhancement Initiative
Provide internal leadership regarding the conveyance of excellent customer service.

News
National Night Out Celebrated on August 7
Come out to North School Park from 5:30 - 8:30 p.m. on Tuesday, August 7 for the annual National Night Out event and meet with Arlington Heights Police Officers and Fire fighters, learn more about what they do to protect you, as well as learn more a... Read More
National Night Out Celebrated on August 7
Mane Event & Taste of Arlington Heights, August 3 & 4
Bookend weekend events - the Mane Event and the Taste of Arlington Heights - will be held on Friday and Saturday in the Downtown, August 3 & 4. Both events are held in recognition and celebration of the Arlington Park Racecourse's premier race, the A... Read More
Mane Event & Taste of Arlington Heights, August 3 & 4
Mike & Joe
Arts Commission Hosts 9th Annual Photo Competition
If you enjoy photography and have an interest in developing a creative picture, consider enrolling in the Arts Commission's 9th Annual Photography Competition. This year's theme is "Celebrating our Arlington Heights Community." The winning image shou... Read More
Arts Commission Hosts 9th Annual Photo Competition
Participate in Online Parking Study for Downtown
The Village is conduction a downtown parking study and is reaching out to customers of the downtown to obtain input. Take our quick online survey. Your input is appreciated!... Read More
Participate in Online Parking Study for Downtown