Public Safety Services

The Village of Arlington Heights takes the safety and protection of our residents & businesses to heart.  The goal of our Public Safety Services is to provide you with as much information as possible so that you can stay well informed via notifications through Reverse 911, to "hot crime" maps in the area.  We are thankful to provide our community with professional Fire, Police and Medical Emergency services as well as the opportunity to learn CPR and join our Citizen Police Academy; and we are thankful to you for making the 'city of good neighbors' great.

Community-Police Information Network | C-PIN

The purpose of the Community-Police Information Network (C-PIN) program is to create and maintain multiple lines of communication between the Arlington Heights Police Department and our residents and members of the business community. C-PIN will provide enhanced opportunities for relevant and timely two-way communication with subscribers through CitizenObserver and Twitter. 

NOTE: C-PIN is not a replacement for 911!  911 should be called to report crimes, suspicious activity or when immediate police response is needed.

Sign Up
The CitizenObserver Alert Network is provided by the Arlington Heights Police Department and Crime Stoppers of Arlington Heights. The CitizenObserver Alert Network allows the Police Department to instantly update you about crimes, emergencies and other important information:

  • Sign up to receive Crime and Citizen Alerts.
  • The Arlington Heights Police Twitter page automatically posts all the CitizenObserver alerts. While this is a duplication of information it allows those who already use Twitter to receive alerts.
  • For more information, visit CitizenObserver.

Receive Alerts 
All alerts are delivered via e-mail and are also available via text message on your cell phone:

  • Citizen Alerts
    Inform all registered users of public safety concerns in Arlington Heights.  The alerts contain information about crime trends, as well as advice on personal and home safety.
  • Crime Alerts
    Allow law enforcement to automatically disseminate information about recent crimes and active investigations to all registered Citizen Observer users.
  • Scam Alerts
    Warn users to be aware of a variety of old and new scams aimed at seniors and other high risk groups.
  • Event Alerts
    Inform residents about upcoming events which may cause traffic and parking issues.

What's Next

You can start receiving everything that C-PIN has to offer by taking the following steps: 

  1. Select a neighborhood or business representative.
  2. Have the representative contact Crime Prevention Officer (CPO) Brandi Romag at 847-368-5330 to exchange information.
  3. CPO Romag will send information concerning CitizenObserver and Twitter.
  4. Your neighborhood or business representative will forward the above information to group members and encourage them to sign up.
  5. The representative will contact CPO Romag if any additional information is needed regarding crime statistics, information concerning police presence in the neighborhood, specific crime prevention materials or any other informational needs.
Reverse 9-1-1 Citizen Alert

Get alerts for emergencies and other important community news by signing up for the Citizen Alert program serving Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Prospect Heights, Rolling Meadows, Schaumburg and Streamwood. The emergency notification system enables your Community to provide you with critical information quickly in a variety of situations, such as severe weather occurrences, critical road closures, missing persons, and  the potential evacuation of buildings or neighborhoods. Some Communities have opted to share even more updates, be sure to check with you municipality for addition information.

Reverse 9-1-1 Citizen Observer

The Arlington Heights Police Department, with the support of Crime Stoppers Inc., is contracting with Citizen Observer to instantly provide residents and businesses with crime alerts and prevention information through email and text messaging. 

  • Citizen Alerts inform all registered users of public safety concerns in your area. The Alerts contain information about crime trends, descriptions of suspects, missing persons, as well as advice on personal safety, and how to safeguard property. 
  • Business Alerts are targeted to specific business types, so your business will receive information about crimes that are pertinent to you and your employees. 
  • Case Alerts allow law enforcement to automatically disseminate information about active investigations to all registered Citizen Observer users. 
  • Watch Group Alerts allow law enforcement to send targeted alerts to specific neighborhoods with information about crimes that are happening in their immediate area.  

Citizen Observer works with over 300 law enforcement agencies in 30 states. The goal of the program is to get relevant and timely information out to those who want to partner with the Arlington Heights Police Department in keeping residents safe, preventing crimes and possibly solving crimes. To sign-up for the free program, register at  The system allows users to send anonymous crime tips to the Arlington Heights Police Department. This feature compliments the existing Crime Stoppers tip line 847-590-STOP. Tips to Crime Stoppers are kept confidential. If a caller’s information results in the arrest and the filing of criminal charges the caller can receive a cash reward. All rewards are determined and approved by the Board of Directors.