Integrated Services


Integrated Services Department includes the Village Manager, Assistant Village Manager, the Village Manager’s Office administrative staff, Community Relations, and the Information Technology & Geographical Information Divisions.   The Assistant Village Manager oversees the functions of Community Relations, Village Manager's Office and IT. The focus of Integrated Services is to optimize interdepartmental processes and to assess the effectiveness of Village processes by using strategic and organization-wide thinking.

Various services of the I.S.D. include leveraging technology to optimize Village operations, improve customer service and enhance citizen engagement; delivering Village information to the public using in the website, newspapers, social media, and other technologies as they grow in popularity; instilling a Village-wide spirit of continuous improvement and providing a positive customer service experience while delivering efficient and effective services.

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Village Manager

Randy Recklaus is the Arlington Heights Village Manager and he was appointed to the position by the Village Board. As part of the council-manager form of government the Village operates under, the Manager's role is to oversee and coordinate the day-to-day operations of the Village.

The Village Manager is a bridge between the Village Board and the operational departments, ensuring that the Board has the information and context it needs to make decisions and set priorities. The Manager's other key role is giving direction to departments and coordinating resources needed to carry out the Board's decisions.

Village Manager's Office

Administrative Support & Special Projects
Coordination of interdepartmental initiatives, processing requests and feedback received from residents and businesses, and preparation of weekly informational Board packets.

Liquor Licenses
Administration of liquor licenses, monitoring liquor law changes and trends, and suggesting municipal code changes.

Downtown Public Parking Program
Evaluating special requests about parking, signage, policies and establishing rules and regulations.

Meeting Room Scheduling
Coordination of the users of public meeting space in the Village Hall including conference room set-up and assistance with audio/visual equipment.

Customer Service Enhancement Initiative
Provide internal leadership regarding the conveyance of excellent customer service.

News
Public Works Ready for Snow, Are You?
During snow removal operaitons, Public Works' drivers will first clear the arterial and collector streets. Trucks will make two opening passes on all streets and then return later to plow the street full width to the curb. ... Read More
Public Works Ready for Snow, Are You?
Keep the Wreaths Red!
Keep the Wreath Red by thinking of fire safety when decorating and celebrating your holidays.... Read More
Keep the Wreaths Red!
Coyote Sightings in Arlington Heights
While sightings of coyotes have increased, they are a part of our natural habitat. There are steps you can take to keep them away from your property. ... Read More
Coyote Sightings in Arlington Heights
Police Department Receives 4th Law Enforcement Accreditation Award
Our Police Department achieved the distinction of its fourth CALEA award, which less than 4% of departments receive nationwide.... Read More
Police Department Receives 4th Law Enforcement Accreditation Award