Integrated Services


Integrated Services Department includes the Village Manager, Assistant Village Manager, the Village Manager’s Office administrative staff, Community Relations, and the Information Technology & Geographical Information Divisions.   The Assistant Village Manager oversees the functions of Community Relations, Village Manager's Office and IT. The focus of Integrated Services is to optimize interdepartmental processes and to assess the effectiveness of Village processes by using strategic and organization-wide thinking.

Various services of the I.S.D. include leveraging technology to optimize Village operations, improve customer service and enhance citizen engagement; delivering Village information to the public using in the website, newspapers, social media, and other technologies as they grow in popularity; instilling a Village-wide spirit of continuous improvement and providing a positive customer service experience while delivering efficient and effective services.

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Village Manager

Randy Recklaus is the Arlington Heights Village Manager and he was appointed to the position by the Village Board. As part of the council-manager form of government the Village operates under, the Manager's role is to oversee and coordinate the day-to-day operations of the Village.

The Village Manager is a bridge between the Village Board and the operational departments, ensuring that the Board has the information and context it needs to make decisions and set priorities. The Manager's other key role is giving direction to departments and coordinating resources needed to carry out the Board's decisions.

Village Manager's Office

Administrative Support & Special Projects
Coordination of interdepartmental initiatives, processing requests and feedback received from residents and businesses, and preparation of weekly informational Board packets.

Liquor Licenses
Administration of liquor licenses, monitoring liquor law changes and trends, and suggesting municipal code changes.

Downtown Public Parking Program
Evaluating special requests about parking, signage, policies and establishing rules and regulations.

Meeting Room Scheduling
Coordination of the users of public meeting space in the Village Hall including conference room set-up and assistance with audio/visual equipment.

Customer Service Enhancement Initiative
Provide internal leadership regarding the conveyance of excellent customer service.

News
Village Board to Reconsider Adult-Use Cannabis Sales, July 13
Village Board discusses reconsideration of allowing adult-use cannabis sales at its Committee of the Whole meeting on July 13.... Read More
Village Board to Reconsider Adult-Use Cannabis Sales, July 13
Adult-use Cannabis
Arlington Heights Senior Center Reopens
The Senior Center has reopened with a modified schedule of activities. Health protocols are in place to ensure the health and safety of patrons.... Read More
Arlington Heights Senior Center Reopens
Senior Center entrance
Village's COVID-19 Informational Update
Applications for Zero Percent Small Business Loans due July 10... Read More
Village's COVID-19 Informational Update
Village of Arlington Heights logo
Public Hearing on 2020-2024 Consolidated Plan on July 20
The Village's 2020-2024 Consolidated Plan, including its 2020 Annual Action Plan and CDBG budget will be discussed at a public hearing held July 20.... Read More
Public Hearing on 2020-2024 Consolidated Plan on July 20
HUD