Integrated Services


Integrated Services Department includes the Village Manager, Assistant Village Manager, the Village Manager’s Office administrative staff, Community Relations, and the Information Technology & Geographical Information Divisions.   The Assistant Village Manager oversees the functions of Community Relations, Village Manager's Office and IT. The focus of Integrated Services is to optimize interdepartmental processes and to assess the effectiveness of Village processes by using strategic and organization-wide thinking.

Various services of the I.S.D. include leveraging technology to optimize Village operations, improve customer service and enhance citizen engagement; delivering Village information to the public using in the website, newspapers, social media, and other technologies as they grow in popularity; instilling a Village-wide spirit of continuous improvement and providing a positive customer service experience while delivering efficient and effective services.

clear
Village Manager

Randy Recklaus is the Arlington Heights Village Manager and he was appointed to the position by the Village Board. As part of the council-manager form of government the Village operates under, the Manager's role is to oversee and coordinate the day-to-day operations of the Village.

The Village Manager is a bridge between the Village Board and the operational departments, ensuring that the Board has the information and context it needs to make decisions and set priorities. The Manager's other key role is giving direction to departments and coordinating resources needed to carry out the Board's decisions.

Village Manager's Office

Administrative Support & Special Projects
Coordination of interdepartmental initiatives, processing requests and feedback received from residents and businesses, and preparation of weekly informational Board packets.

Liquor Licenses
Administration of liquor licenses, monitoring liquor law changes and trends, and suggesting municipal code changes.

Downtown Public Parking Program
Evaluating special requests about parking, signage, policies and establishing rules and regulations.

Meeting Room Scheduling
Coordination of the users of public meeting space in the Village Hall including conference room set-up and assistance with audio/visual equipment.

Customer Service Enhancement Initiative
Provide internal leadership regarding the conveyance of excellent customer service.

News
Refuse Collection Schedule Changes in Recognition of Memorial Day 2021
Groot's refuse collection will be delayed one day the week following Memorial Day 2021... Read More
Refuse Collection Schedule Changes in Recognition of Memorial Day 2021
Groot Holiday Change
May 6th Moderna Vaccination Event at Village Hall
Vaccination Event at the Arlington Heights' Village Hall on Thursday, May 6th ... Read More
May 6th Moderna Vaccination Event at Village Hall
Vaccine
May 6th Pfizer Vaccination Event at the Schaumburg Convention Center
Register for May 6th Vaccination Event at Schaumburg Convention Center... Read More
May 6th Pfizer Vaccination Event at the Schaumburg Convention Center
Covid-19 Vaccination
Streets Included in 2021 Road Improvement Programs
Streets listed for the 2021 Reconstruction - Rehabilitation Program and the Street Resurfacing Program... Read More
Streets Included in 2021 Road Improvement Programs
Road Reconstruction