COVID-19 & Municipal Services Updates

Village's COVID-19 Informational Update
Posted on 03/22/2020
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This page will be updated with the latest COVID-19 information provided by the Village of Arlington Heights. Last update was March 27, 2020 .

Mayor's Message on Importance of Social Distancing
Mayor Thomas Hayes stresses the the importance of doing our part to minimize the spread of COVID-19 by taking the Governor's Stay at Home Order seriously and maintaining a foot distance from others outside of your household.

Review Mayor Hayes complete message on social distancing and how our Police Department is responding to complaints regarding residents who may be violating the Stay-at-Home Order in public areas. Officers on patrol are also on the lookout to ensure that people practice social distancing. Please call 911 to report a problem, and do your part in being an example for others. 

The Village's Response to COVID-19

The Village of Arlington Heights collaborates with the Cook County Department of Public Health and the Illinois Department of Public Health on all health-related topics. We are monitoring this situation very closely in an effort to support these agencies and provide timely updates on our website and on social media. The public should take this opportunity to prepare and to be familiar with what is recommended in order to help minimize the risk of COVID-19 spread.

On March 11, 2020, the Village released a statement on how we are addressing COVID-19 within our community. Read the statement from the Village. 

Connect with us online to contact staff, sign up for email alerts or report a problem. Visit Arlington Alert to sign up for community notifications sent directly to your phone. 

Village Hours for the Public by Appointment Only

At the start of business on Wednesday, March 18, Village Hall and the Public Works Hanson Center will be open to the public by appointments only through the end of the Illinois Stay-at-Home Order, April 7. At that time, the Village will re-evaluate opening buildings to the public. 

If residents need to make an appointment with staff members, please schedule the meeting via email or by calling. Please check our online Staff Directory for emails and phone numbers, or send us a general Contact Us email and we will be happy to respond and further direct you. 

The general phone number for Village Hall is 847.368.5000; for Public Works it is 847.368.5800 or email; and for Police it is 847.368.5300 or email  Residents are also encouraged to use our online Arlington@Work request form to report any public service needs. 

Village Meetings

Non-essential Village Boards and Commission meetings are canceled for the rest of the month of March. Also, meetings of outside organizations that use Village Hall meeting rooms are canceled until the end of the Illinois Stay-at-Home Order which is in effect until April 7, 2020. At that time, the Village will re-evaluate non-essential meetings of the Village Boards and Commissions as well as meetings of outside organizations.

Police & Fire Services The Police and Fire Department The Police and Fire Department services remain fully operational. However, the Police station will have limited public access. Also, there will be no Police station tours, public programs such as the Citizens Police Academy, Car Seat Safety Checks, etc. for the immediate future. 

Anyone needing to visit the police station are asked to first call 847.368.5300. Many Police services can be handled over the phone or online, thereby eliminating a need to come into the Police station. 

Village's Emergency Assistance Program

Our Emergency Assistance program serves as a stopgap measure for residents of Arlington Heights who are experiencing a temporary economic hardship. This program provides assistance for basic needs, such as rent and utilities to qualifying applicants. To apply for emergency assistance, please complete the form below and be sure to attach the supporting documentation requested on page 5 of the application. 

Application in English
Application in Spanish 

Eligibility for financial assistance is considered on a case-by-case basis. The minimal eligibility for consideration is as follows:

  • Must be a resident of incorporated Arlington Heights
  • Must be lacking in funds to pay a specific bill. All sources of income will be looked at (checking, savings, GoFund Me, etc.) All assets will be considered (pension, 401K, home equity, etc.)
  • Must be experiencing a temporary financial hardship, such as loss of a job
  • Must have a past due balance for a basic need, such as rent or utilities
  • Must have a plan for sustainability, for example the resident will be returning to work 

Neighbors Helping Neighbors  
If you are interested in helping your neighbors in need and contributing to this fund, donations can be made through Arlington Cares

Medical Bills 
If a resident is in need of financial assistance related to a medical bill, they are encouraged to reach out to the financial assistance department at that medical facility.

Village of Arlington Heights Counseling Subsidy 
The goal of the Village’s Counseling Subsidy program is to reduce cost of treatment as a barrier to receiving mental health services. Arlington Heights residents of all ages and demographics are eligible for the program. Qualifications are based on household income, family size, insurance provider, and financial hardship. Our sliding scale is used as a guideline to determine the subsidy provided. 

Application in English 
Application in Spanish 

Additional Financial Assistance

  • Wheeling Township: 847-259-7730
  • Elk Grove Township: 847-437-0300
  • Palatine Township: 847-358-6700
  • Northwest Compass: 847-392-2344
  • Salvation Army: 847-981-9111 

Meals on Wheels

  • Catholic Charities: 847-253-5500
  • Kenneth Young Center: 847-524-8800 

Food Pantries

  • Willow Creek Care Center: 224-512-2600
  • St. Edna’s: 847-398-3362
  • Wheeling Township: 847-259-7730
  • Elk Grove Township: 847-437-0300
  • Journeys The Road Home: 847-963-9163
  • Palatine Township: 847-358-6700
  • Northwest Compass: 847-392-2344
  • Salvation Army: 847-981-9111
  • Catholic Charities: 847-376-2100
  • Lutheran Social Services: 847-635-4600
  • Harvest Bible Chapel: 847-398-7005
  • Cross and Crown: 847-394-0362 


Village Food Service Operations

As you may be aware, Governor Pritzker signed a proclamation requiring on premise consumption of food or beverages to cease. The proclamation states: 

Beginning March 16, 2020 at 9 p.m. through April 7, 2020, all businesses in the State of Illinois that offer food or beverages for on-premises consumption-including restaurants, bars, grocery stores, and food halls-must suspend service for and may not permit on-premises consumption. Such businesses are permitted and encouraged to serve food and beverages so that they may be consumed off-premises, as currently permitted by law, through means such as in-house delivery, third-party delivery, drive-through, and curbside pick-up. In addition, customers may enter the premises to purchase food or beverages for carry-out However, establishments offering food or beverages for carry-out, including food trucks, must ensure that they have an environment where patrons maintain adequate social distancing. Businesses located in airports, hospitals, and dining halls in colleges and universities are exempt from the requirements of this Executive Order. Hotel restaurants may continue to provide room service and carry-out. Catering services may continue. 

Food operators may serve customers with take-out, delivery and curbside dining options. Take-out orders may be placed by customers inside the establishment, as long as you keep the customers more than 6 feet apart while waiting for the order. Customers may not eat or drink inside any establishment. 

In addition, no temporary food events will be allowed to take place in the Village until the proclamation is rescinded. If you have any questions, please contact your Health Officer at 847-368-5760 or at

Arlington Heights Senior Center

The Arlington Heights Senior Center remains closed to the public until further notice, with a limited number of essential services for seniors continuing. Currently phones are being answered Monday through Friday between 8:30 AM and 4:30 PM at 847-253-5532. Please call for more information. 

Catholic Charities
Catholic Charities Community Development and Outreach (food service) is accessible by phone at 847-797-5350.

  • There will be no Meals on Wheels (Home Delivered Meals) deliveries between March 23 and March 31. During this interim, clients are to use the pack shelf stable meal boxes already delivered. Deliveries are expected to resume Wednesday, April 1 with one delivery each week of either five pack frozen, shelf stable meals or a mix of both. 
  • Starting Thursday, March 26, Catholic Charities will be handing out packaged meals at the senior center’s front door on Thursdays between 11:30 a.m. and 12:30 p.m. Currently there is a limit of 2-3 meals per person.

Catholic Charities Northwest Senior Services (Case Coordination Unit) is available by telephone and email. Their telephone number is 847-253-5500.