Snow Storm Cleanup

Storm Cleanup, Refuse Collection Schedule Changes
Posted on 11/26/2018

Arlington Heights crews are busy with clean-up activities following the snowstorm that blew through the Chicago metro area on Sunday afternoon. Please review important information below regarding an update.  The Village will continue to update this news article as needed.

As of 7:30 a.m., nearly 5,000 Village households are without power. ComEd crews are busy restoring power. A power outage update map from ComEd can be viewed here. To report any power outage or down power lines, please call 800.334.7661. The Village advises residents to shelter in place until power is restored. If needed, the Arlington Heights Senior Center, 1801 W. Central Road, is serving as a warming center. The Senior Center can be reached at 847.253.5532.

All 52 plow trucks are out plowing Village streets.  As snow removal and ice control operations begin, drivers will first clear the arterial and collector streets. Trucks will make two opening passes on all streets and then return later to plow the street full width to the curb. Residents are advised to wait until after the plows have moved the snow to the curb before attempting to clean their driveway apron.

We understand it can be very frustrating to clear your driveway apron of snow, only to later see it “plowed in.” Unfortunately, there is little that can be done other than waiting for snow removal operations to be completed before clearing the end of your driveway.

The Village is responsible for plowing 260 miles of roads in a timely fashion and approximately 18,500 single-family homes are located along those streets. It is not possible for the Village to plow each driveway, nor is it possible to direct the snow away from driveways under these circumstances. 

One program that may be of help is the Village's Snow Shoveling Referral program for seniors over 60 and residents with disabilities. Teens who are interested in shoveling will be paid by those registered for the service.  Also, residents should consider contacting a landscaper or snow removal service for assistance when there is an abundance of snow at the end of your driveway.

As the City of Good Neighbors it's impressive to see neighbors helping one other with storm cleanup! We encourage neighbors to help those who may not be able to clear their driveways properly following the final sweep that clears the road to the curb. Thank you!

Please review more information and reminders regarding the Village’s snow removal operations. Also, the Road Jurisdiction map includes contact information for the different agencies responsible for state and county streets in the Village.

GROOT pick-up is delayed for refuse, yardwaste and recycling due to a power outage at the GROOT facility. The schedule for the week of November 26 – December 1 has been changed to the following:  

If your collection day is Monday – garbage, recycling, and landscape waste will be picked up on Tuesday, November 27.

If your collection day is Tuesday – garbage, recycling, and landscape waste will be picked up on Wednesday, November 28.

If your collection day is Thursday - garbage, recycling, and landscape waste will be picked up on Friday, November 30.

If your collection day is Friday - garbage, recycling, and landscape waste will be picked up on Saturday, December 1.

As a reminder, the week of December 10 -14 is the last week for landscape waste collection.  If possible, please do not place your carts out until your collection day to ensure they do not get in the way of plowing operations.

To report a tree down on a street (public property) please call the Public Works Department at 847.368.5800. If trees are down on private property, you will need to call a contractor. If a tree has fallen on private property, please call a tree removal service. 

Since the storm began, the Village’s Fire Department has received 100 calls for reports of electrical, storm-related incidents. Public Works has received 65 calls of trees down.