Pay Bill Online

Welcome to Online Payments! We offer you the ability to pay for tickets, parking permits, and water bills from the convenience of your home. Residents also have the option to use our drop-off payment box that is located outside Village Hall by the Arlington Heights Road exit of the Municipal Parking Garage, on the south side of the exit. This drop-off box is checked regularly; or by mail to 33 S. Arlington Heights Road, Arlington Heights IL, 60005.


 Information below on how to register for the new Water & Sewer Online Portal, and how to find your NEW Customer and NEW Account Number. 

General Billing Portal
Pay for invoices received for such things as false alarms, insurance, etc.  Use invoice number when prompted for “Bill number”

Pay Your Ticket Online  


Pay For Your Parking Permit
New Online Water Billing Online Portal!
The Village has launched its new Online Water Billing Portal which allows users to sign up for auto pay, pay bills online, track water usage, connect with staff, and more! 

Payments can also be made by phone at 847 994-0814, paid by mail, or in-person at Village Hall.

Watch this How-To Video to learn how to sign up for auto pay, paperless billing, and more! 




Locating Your New Customer & Account Number: Located on Your Recently Received Water Bill
Your new Customer and new Account Numbers are located on the water bill that was most recently mailed to your home. They are located in the section identified in red in the image below. 
portal image

Determining Your New Customer and Account Numbers: Using Your Old Account Number
You can also use your old water bill to generate your new account number and customer number by following these directions: 

  • Locate your old Account Number on your OLD bill, prior to January 2024.
    • Your old account number is a set of two numbers, separated by a dash. For example: 11111-22222. (The amount of numbers in each section may be anywhere from 3 to 6 numbers, and may look like 111-222, 1111-2222, 11111-22222.)
    • Your old account number will be used to identify your NEW Customer Number and your NEW Account Number, as described below. 
  • New Customer Number:
    • Locate the first half of your old Account Number. This will be used to identify your new Customer Number. The new Customer Number must be 7 digits long. Add a 1, 10, 100, or 1000 to the first half of your old account number, until it is 7 digits long, and this is your new Customer Number. 
      • If your old account number is 111-222, your new Customer Number is 1000111
      • If your old account number is 1111-222, your new Customer Number is 1001111
      • If your old account number is 1111-2222, your new Customer Number is 1001111
  • New Account Number
    • Your new Account number is the second set of numbers, after the hyphen. 
      • If your old account number is 111-222, your new account number is 222
      • If your old account number is 1111-2222, your new account number is 2222
      • If your old account number is 11111-22222, your new account number is 22222

Online Payment Information and Contact