How to Access Citizen Self Service Portal for Permits and Licenses

November 28, 2023
Village of Arlington Heights Citizen Self Portal The Village has launched its new Citizen Self-Service Portal, which will be required for all residents, businesses, and contractors to utilize through the permitting and licensing process, as well as zoning entitlements/applications. 

The new EnerGov system and Citizen Self Serve Portal was launched on Tuesday, Dec. 12th. In order to begin the permit process, all users will be required to create a login for their user portal. Please note that emergency permits (sewers, furnace, etc.) will be accommodated.

Businesses and Contractors
Get connected to our Citizen Self Serve Portal for all your licensing needs!  Once you create your account on the portal, please call the Building and Life Safety Services Department at 847.368.5560 and we will connect your license.

How to Access the Portal 
The portal will be available at, by clicking "permits & licenses" from the home page. 
home page permit circled

  • Access to the portal can also be found found on by searching a variety of words, including: portal, permit, license, contractor, and words commonly associated with permits and licenses.
  • The link will also be available at